Return & Refund Policy

At Rova, we stand behind the quality of our products and want you to be satisfied with your purchase.

Returns

We accept returns within 30 days of the delivery date for eligible items.

To qualify for a return:

• Items must be new, unused, and in original condition
• Items must include all original packaging, hardware, and accessories
• Proof of purchase or order number is required

Non-Returnable Items

The following items are not eligible for return:

• Items that have been installed, mounted, modified, or used
• Items returned more than 30 days after the delivery date
• Clearance, final sale, or discontinued items (if applicable)

Damaged or Defective Items

If your order arrives damaged, broken, or defective, please contact us within 7 days of delivery.

Warranty claims may include:

• Products that arrived damaged during shipping
• Products with manufacturing defects
• Items that are defective in function under normal intended use

To submit a claim, please provide:

• Your order number
• Photos of the product and packaging
• A description of the issue

Failure to report shipping damage within 7 days may result in denial of the claim.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to your original payment method. Please allow several business days for the refund to appear depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

We recommend using a trackable shipping service for all returns.

How to Start a Return

To request a return or warranty claim, please contact us at:

info@rovaoffroad.com
rovaoffroad.com

Please include your order number and details about the item, along with a photo of the item(s) you wish to return.

Refused or Rejected Deliveries

If an international shipment is refused, rejected, or returned to sender by the customer for any reason, original shipping charges are non-refundable.

Any return shipping fees, customs charges, duties, taxes, or carrier fees incurred due to a refused or rejected shipment may also be deducted from the final refund amount.